Privacy & Policy
Privacy Policy
Effective Date: 01/01/2024
Local Maids LTD is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data in compliance with UK GDPR.
1. Data Controller
Local Maids LTD is the data controller responsible for the processing of personal data. Our registered office address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. For any questions regarding this Privacy Policy, you can contact us via email at [Insert Email Address].
2. Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, and address.
Payment Information: Card details and billing address (processed securely through a third-party payment processor).
Booking Information: Details related to your cleaning service requirements, including schedules and preferences.
Website Usage Data: IP address, browser type, and cookies to improve user experience.
3. How We Use Your Data
The personal information we collect is used for the following purposes:
To process bookings and deliver cleaning services.
To manage payments and refunds securely.
To communicate with you regarding bookings, updates, or customer support.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your data under the following legal bases:
Contractual Necessity: To fulfil bookings and provide services.
Legal Obligations: To comply with financial and business regulations.
Legitimate Interests: To enhance our services and improve customer interactions.
Consent: For marketing communications, where explicit consent has been provided.
5. Sharing Your Data
We do not sell or rent your personal data. However, we may share your information with:
Service Providers: For payment processing, customer support, or IT infrastructure.
Cleaners: To enable them to fulfil your booking requirements.
Legal Authorities: Where required by law or in response to legal requests.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.
7. Your Rights
Under UK GDPR, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete data.
Right to Erasure: Request the deletion of your personal data where applicable.
Right to Restrict Processing: Request limitations on how we use your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to certain types of processing, such as marketing.
To exercise these rights, contact us at [Insert Email Address].
8. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device to track website usage and preferences. You can manage or disable cookies through your browser settings.
9. Data Security
We implement robust security measures to protect your data against unauthorised access, loss, or disclosure. Payment information is processed securely using trusted third-party payment providers.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or website notifications.
Contact Information:
For questions, concerns, or to exercise your data rights, please contact us at:
Email: info@localmaids.co.uk
Phone: 03301228895